Reference

The Rules Behind Your 555xxx Account

These are the terms you accept when you open a 555xxx account, kept short and written in plain English. They cover what we provide, what you confirm about yourself, and how wallet activity through bKash, Nagad or Rocket is handled — with access always…

Plain-English clausesOne account per personWallet matching rulesRevised date on every change
555xxx The Rules Behind Your 555xxx Account
ACCOUNT HELP DESK

Reaching Us About the Terms

Questions about a clause come up most often around wallet matching and account closure. Neither needs a phone call. Start a chat from your account menu, or email us with your account number so the thread is attached to your record. Keep your last bKash or Nagad transaction ID handy — with it, we can trace a transfer without asking you to repeat yourself twice. If your query is about a specific clause, quote the heading from this page so it lands with the right team.

Account chat Open the help button inside your account menu and a thread starts with your account number attached, so you never retype wallet details each time you write in.
Email the terms desk Send the clause you are querying plus a screenshot of the wallet message. A bKash or Nagad reference number lets us match the transfer on our side.
Ask before you transact If a clause reads unclear, raise it first. Sorting it before you send money through Rocket beats raising it once a balance is already sitting in the account.
POLICY RECORDS

How We Store and Protect Records

Records tied to this policy area are handled the same way as the rest of your account. We keep what we need to run the wallet, confirm who you are, and answer a query months later — nothing extra for its own sake. You can ask what we hold, request a correction, or close the account. Each request passes through a verification step on your registered mobile number before anything changes, and we tell you when the change is done.

Details we hold

Your name, mobile number and wallet reference are stored to run the account and match bKash, Nagad or Rocket transfers back to you. We do not sell that data on.

Cookie use

Session cookies keep you signed in while you move between the lobby and a live table. Clearing them signs you out, which is what you want on a shared phone in Dhaka.

Login security

A one-time code goes to your registered mobile at each sign-in. If that number changes, update it through support before your next withdrawal, or verification will stall.

Retention and requests

Transaction records stay after closure for as long as local rules require. Ask support to correct a wrong name or number and we walk you through the verification step.

Questions About the Terms

Most term questions we get are practical rather than legal: can I hold two wallets, what happens to a balance left behind, how do I fix a misspelt name. The answers below stick to those. If yours is not among them, a support thread reaches a person faster than re-reading this page will.

No. The same terms sit behind every wallet. bKash, Nagad, Rocket, Upay and bank transfer change how money reaches your account, not what you agree to.

One account per person is the rule. Duplicate accounts, or accounts sharing a single wallet, may be closed and any balance returned after checks are complete.

Withdraw what is left first. Once closure is processed, we return the remaining balance to your verified wallet, less anything the terms allow us to hold back.

Message support from your registered number, send the document they ask for, and wait for confirmation before your next withdrawal. Editing details mid-request slows the whole process.

Yes. The lobby on your phone and the desktop version run one account, one wallet and one set of terms. Only the screen layout is different.

Game rules decide how a round settles. The terms decide how your account, wallet and access are handled. Where the two touch, the game rule governs the outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.