Reference

Privacy Policy: What We Collect and Why

This policy tells you exactly what happens to the details you hand us when you open an account and move money through bKash, Nagad or Rocket.

Plain English wordingWallet details stay maskedRequest a copy anytimeAccess depends on local law
555xxx Privacy Policy: What We Collect and Why
DATA REQUESTS

How to Reach the Privacy Desk

Anything about your data goes through the same support channel as your account questions, so you are not chasing a separate department. Tell us the wallet you registered with and roughly when the account was opened — that is usually enough for us to find you without asking for documents you would rather not send.

Team online

Live chat from your account

Open chat once you are logged in and say you have a privacy request. The agent can see your account already, so you skip the verification queue.

Email the privacy desk

Write to our support email from the address on your account. Include your username and what you want changed, copied or deleted.

Wallet reference lookup

Paste the bKash, Nagad or Rocket transaction ID from your last top-up. It helps us match your record without extra steps.

HOW WE HANDLE IT

Four Things We Do With Your Data

Data handling is not a slogan here — it is a set of concrete steps our team follows each day. Below is what actually happens to your information, from the moment you log in to the moment you ask us to remove something.

Account security

Your password is stored hashed, and a one-time code goes to your registered number at login. We never ask for your bKash, Nagad or Rocket PIN inside the lobby or in chat.

Cookies and session data

A small cookie keeps you signed in and remembers your language choice. Clear it any time from your browser settings; you will simply log in again.

Retention windows

Gameplay and payment records stay on file while the account is active plus the period local rules require. After that we delete or anonymise them.

Changes and corrections

Wrong name, old number, closed wallet — tell us and we update the record. You can also ask for a copy of what we hold about you.

What People Ask Us About Their Data

These are the questions that land in our inbox most often. If yours is not here, chat with us from inside your account and we will answer it directly.

No. The wallet PIN is entered inside your own bKash, Nagad or Rocket app, never on our pages. We only see the transaction reference and a masked wallet number.

Yes. Ask through live chat or email and we compile your account details, wallet references and gameplay history into a readable file for you.

Send the request from your registered contact details. We close the account, settle anything outstanding, then delete or anonymise records once the local holding period ends.

Only the minimum a studio needs to run a round — a session token, not your name or wallet number. Providers cannot use it to contact you or market to you.

Rules on data and on account access differ by country. What we may collect and keep depends on your local law and eligible regions, so availability is not the same everywhere.

Yes. A revised policy appears on this page, and we flag material changes inside your account before they take effect so you can review them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.